Minnesota Satellite and Technology: A Division of the Minnesota State Colleges and Universities system

Effective E-Mail

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Hands typing on computer

Objectives

After taking this course, you will be able to:

  • Determine if e-mail is your best medium.
  • Understand how to write an action-oriented subject line to increase readership.
  • Understand how to write consistent, complete, clear, concise, and correct e-mail.
  • Understand how to structure and format your e-mail to help readers process it.
  • Identify techniques to help you tighten your e-mail so readers will read more of it.
  • Identify when to attach documents to your e-mail and when to embed them in the body.
  • Edit your e-mail to accepted standards of Netiquette.

Minnesota Satellite
and Technology

Phone: (651) 296-2383
Fax: (651) 296-7978
mnsat@so.mnscu.edu
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